Frequently Asked Questions
General Information
What is Remotenjoy?
Remotenjoy is an e-commerce platform that offers high-quality tools and accessories designed for remote workers, digital nomads, home office professionals, and remote educators. Our mission is to enhance productivity, comfort, and creativity through thoughtfully designed products.
Who can benefit from Remotenjoy products?
Our products are ideal for digital nomads, home office enthusiasts, corporate remote workers, startup entrepreneurs, remote educators and for all people who loves to work remotely.
Ordering and Payment
How can I place an order?
To place an order, simply browse our products, add them to your cart, and proceed to checkout. You will receive an order confirmation once the payment is processed.
What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after placing it?
Once an order has been placed, it is processed immediately. Please contact our customer support as soon as possible if you need to make changes or cancel your order.
Shipping and Delivery
Where do you ship to?
We ship worldwide! Shipping costs and delivery times vary depending on your location.
How long does shipping take?
Delivery times typically range from 5-15 business days, depending on your location. You can find more specific shipping estimates during checkout.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected delivery time, please contact our customer support team for assistance.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy on most of our products. Items must be unused, in their original packaging, and accompanied by proof of purchase. For more details, visit our Refund Policy.
How do I request a return?
To initiate a return, please contact our support team with your order number and reason for return. We will guide you through the process.
How long does it take to receive a refund?
Once we receive your returned item and confirm that it meets the return criteria, your refund will be processed within 7-10 business days.
Privacy and Security
How do you handle my personal information?
We take your privacy seriously. Your personal data is used only to process and deliver your order. For more information, check our Privacy Policy.
Is my payment information secure?
Yes, we use SSL encryption to ensure that your payment information is securely processed.
Have a question
You can reach us via our contact form or email at info@remotenjoy.com. We aim to respond within 24 hours.
Contact us